Complaints Handling Policy

At Vermilion, we aim to ensure that all our patients are delighted with their dental treatment and our service. We take any complaint seriously and we have a code of practice which ensures that all complaints are dealt with courteously and promptly so that the matter is resolved as efficiently as possible. If you have a complaint regarding any aspect of your dental care please contact Kay Davies, Vermilion’s General Manager, on smile@vermilion.co.uk or to review our Complaints Handling Policy, please click here.

We will confirm the outcome of the complaint in writing immediately after completing our investigation.

Healthcare Improvement Scotland, the regulator for independent healthcare services across Scotland, can accept complaints at any time.

Healthcare Improvement Scotland

Independent Healthcare Team

Gyle Square | 1 South Gyle Crescent | Edinburgh | EH12 9EB

T: 0131 623 4342

E: hcis.clinicregulation@nhs.net

If you feel we have not resolved your complaint accordingly, you can contact the Dental Complaints Service at www.dentalcomplaints.org.uk

The General Dental Council (GDC) information can be found at www.gdc-uk.org

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