Complaints Handling Policy

At Vermilion, we aim to ensure that all our patients are satisfied with their dental treatment and our service. We take any complaint seriously and we have a code of practice which ensures that any complaints are dealt with courteously and promptly so that the matter is resolved as efficiently as possible. If you have any complaints regarding any aspect of your care, please contact the Practice Manager, Mrs Valerie Henderson, on 0131 334 1802 or email Valerie.henderson@vermilion.co.uk

Please review our full Complaints Handling Policy here.

We will confirm the outcome of the complaint in writing immediately after completing our investigation.

Healthcare Improvement Scotland, the regulator for independent healthcare services across Scotland, can accept complaints at any time.

Healthcare Improvement Scotland

Independent Healthcare Team

Gyle Square | 1 South Gyle Crescent | Edinburgh | EH12 9EB

T: 0131 623 4342

E: hcis.clinicregulation@nhs.net

If you feel we have not resolved your complaint accordingly, you can contact the Dental Complaints Service at www.dentalcomplaints.org.uk

The General Dental Council (GDC) information can be found at www.gdc-uk.org